Russia’s energy terror has made charging stations part of a basic survival kit. But what if a device purchased in the EU turns out to be defective? In this article, I will share my personal Fossibot warranty experience using my F2400 model as an example. You will find out whether it is possible to get a replacement for a dead-on-arrival device, how to contact official representatives in Kyiv, and how long this 115-day journey actually takes.

Choosing a Fossibot F2400 Station

Why not EcoFlow or Bluetti? I’m used to analyzing specifications and looking for the best price/quality ratio. My input requirements were strict: a battery capacity of about 2 kWh to keep the refrigerator and the workplace running for a long time and a rated power of 2.4 kW to turn on the microwave without problems.

I have been monitoring the market for a long time and comparing top brands:

• EcoFlow: Of course, the software and ecosystem are top-notch, but the price for similar characteristics is quite high even with discounts.
• Bluetti: Good “workhorses”, but for a capacity of 2 kWh you would have to significantly overpay.
• Anker: Reliable, but in the high-power segment they are often more expensive than competitors.

When I put all the numbers in a table, the Fossibot F2400 became the absolute leader. Finding a 2048 Wh station (LFP battery!) with a capacity of 2400 W for a price of 669 euros is almost fantastic. The “first-tier” brands offer only half the capacity for such money.

Regarding taxes: As of 2026, Ukraine still has an “energy benefit”. Since I was buying the station for my own needs, it falls under the category of goods that are not subject to VAT and customs duties. This allowed me to get a “clean” European price without any hidden charges at customs. It was this difference in price (almost twice as much as in local stores) that became the deciding factor, despite the risks with the warranty.

Logistics circle

I ordered the station through the official website https://eu.fossibot.com/ in December, when the blackouts were at their peak, which also affected the shipping time of the charging station from the warehouse. At that time, the website was working on pre-orders, offering an additional discount.

Since there is no direct delivery to Ukraine, I used the services of an intermediary – the logistics company Meest. The logistics chain was smoothed out as follows:

• Warehouse in Germany: Free delivery to the Meest warehouse in Poland from the manufacturer via DPD.
• Meest warehouse in Poland: Delivery to Ukraine cost almost 60 euros (25 kg x €2.35).

That is, the entire process of order processing and delivery took almost a month and a half.

Cold shower: “Fossibot not charging”

After receiving the station, I was overjoyed, but I know that due to the temperature difference I had to wait until the charging station reached room temperature, it was already late and I postponed unpacking until the next day.

In the morning, after unpacking the charging station, I immediately turned it on to check the battery level. The screen lit up, but it showed 0% charge. I was not in despair, because I understood that sometimes stations are specially sent not fully charged, probably for safety reasons.

I took the original charger, plugged in the station, and saw that the station detected the presence of a network, but the charging indicator did not change, and the charge level values ​​were all zero, as was the battery capacity. After connecting the laptop to the station, it turned out that it only works in bypass mode, which is already good.

I continued to perform basic diagnostic actions so as not to contact support empty-handed:

• I checked the “overload” button, it was in a free state, which indicates that the overload protection did not work.
• I turned the charging power ring from 300 watts to 1100 watts, this also did not affect the result.
• I tried to charge the station through the car cigarette lighter port – also without result.

At this point, a logical question arises: should I send it for repair to local no-name services or try to exercise the right to a warranty? I chose the official path!

Fossibot Support

I had a negative experience with local service centers, they take a long time, sometimes add to the price for work that was not done, so I tried to find out what official support could advise.

There is a feedback form on the official Fossibot website, which I used. Within a day I received a response, asking me to perform basic actions and record the state of the charging station in photos and videos.

The requests from support were as follows:

• Provide the order number and serial number of the station
• Take a photo video of the station’s behavior that would reflect the malfunction

According to these requests, I provided answers and received an offer to send the station to the Fossibot service center in Kyiv.

Honestly, I was shocked by this information, because I thought that there was no Fossibot service center in Ukraine, but I was wrong, the official Fossibot service in Ukraine is provided by VINTECH LLC.

Fossibot Service in Ukraine

When Fossibot entered the Ukrainian market, there was no service at all, but over time the situation improved. In the continuation of correspondence with the support service, it turned out that a service had opened in Kyiv, but it was working on an initial basis, because the staff was still in the formation stage, and there were not so many spare parts for quick and full-fledged service. This gave me another hope that the repair or replacement of the charging station would be free of charge under warranty.

I didn’t find anything useful about VINTECH LLC, but given the information from support, I had to search the Internet for at least some clue.

Service support Ukraine

Company name: VINTECH LLC
Sstreet: VIDRADNIY AVE.95 office 301
City: KYIV
Country: UKRAINE
Phone: +380443908890
Contact person: Roman Malinovskiy

After I received this contact, Fossibot support stopped responding to my messages at all!

I did not despair and started looking for more information on the Internet. By phone number and contact person details I found another company https://www.uttc.ua/ which is an official distributor of many famous brands. Also on this site I found a page with information about cooperation with the Fossibot brand.

I decided to contact UTTC for support and start a new dialogue by email with Fossibot.

Two-handed communication

I continued correspondence with Fossibot support by e-mail and called the Kiev service office again.

The office answered me rather uncertainly, because charging stations are not their main specialty, and the initial cooperation with Fossibot also has time delays in communication, so they said they would help, but it is not known how and it is not known when. To record the appeal, I wrote to the email, thus reaching the head of the Fossibot division in Kiev.

During the long correspondence, we came to the conclusion that I would give the defective station to the Kiev office for spare parts, and Fossibot would send me a new station through Germany to Poland, and from there there would be an additional payment for delivery to Ukraine. So it is not free, but it is a good experience of communication with Fossibot representatives.

Such an algorithm still provided for certain diagnostic actions from the Ukrainian service unit, as a result of which technical reports would be provided directly to Fossibot, based on which decisions would be made on either repairing or replacing the station. but the key point is – officially under warranty!

I accepted this deal, and sent the charging station to the office via the Nova Poshta postal service. I could have saved money, because the office is not far from my home, but the support demanded proof of sending via the personal account of the postal service, where they can see who the sender and who the recipient are.

In parallel, the correspondence with Fossibot continued and gained momentum, because my arguments for sending a new station were convincing, and within a week I was sent a message with the track number of the new station, which was on its way to me.

Price issue

Yes, I had to pay 76 euros for the second time to deliver a new station from Poland to Ukraine. But this is a negligible price compared to the risk of being left with a non-working device for 700 euros or the cost of sending 25 kg back to Germany (which would cost much more).

Receiving a replacement

12 days after going through customs, I received a replacement station, new, packaged, and most importantly, working!

Timeline

I think you’re wondering, how long did it all take? Is it worth waiting that long? Let’s figure it out:

The first part of the wait is the logistics component (49 days)

• On December 25, 2025, the order was placed on the website
• On January 14, 2026, the station was shipped from a warehouse in Germany
• On January 22, 2026, the station was received by the Meest warehouse in Poland
• On February 12, 2026, I already received this station

The second part of the wait is the service component (66 days)

In other words, if the station had not arrived defective, this part could have been ignored, but in my case it was not that simple!

• On February 27, 2026, I initiated a request to the Fossibot support service via the feedback form
• On February 28, 2026, I received a service contact in Ukraine
• On March 16, 2026, I received a response from the UTTC office, which was the beginning of the initialization of warranty service.
• On March 19, 2026, I continued the dialogue with Fossibot regarding warranty service or replacement of the station
• On March 29, 2026, I sent the defective station to the UTTC office for further diagnostics and a decision on further actions
• On April 11, 2026, after lengthy correspondence, Fossibot decided to replace the station with a new one
• On April 15, 2026, the station was already in the warehouse in Poland
• On April 21, 2026, customs control was completed
• On May 2, 2026, the station was at the post office
• On May 4, 2026, I received a new station!

In total, I spent 115 days on correspondence and waiting!

Conclusions

The Fossibot service is available in Ukraine, although it is still in its infancy. This is already a huge plus for the brand.

Don’t be silent: Write to the global office and look for ways to reach the local one. Perseverance helps to find non-standard solutions.

The warranty works: Even if you bought the product through an intermediary (Meest/NP Shopping), the manufacturer is responsible for the defect.